Comprehensive Guide to Casino 2020: Review, Sister Sites & Market Presence

Important Notice: Casino 2020 is now permanently closed. All information presented here is for review and reference purposes only and may be outdated. In Touch Games Limited, the operator, surrendered its UK license in September 2023.

Casino 2020 Sister Sites Overview

Casino 2020 once belonged to a network of online casinos managed by In Touch Games Limited. Below, we explore each of its main sister sites, highlighting their unique characteristics and status in the market after the license surrender.

PocketWin

PocketWin is renowned for its mobile-first approach, being among the earliest online casinos to focus on gameplay via smartphones. Though it may seem a bit dated visually, it continues to offer a broad array of casino games and bingo. A small live dealer section is available, but requires separate software download. PocketWin remains active, now operating under the Viral Interactive Limited network.

Dr Slot

With a distinctly retro style, Dr Slot stands out for those who prefer classic slots aesthetics. However, its theme and game selection are more limited compared to other sites in the group, giving it a somewhat less engaging player experience and an identity that feels underdeveloped.

Mr Spin

Mr Spin boasts a playful mascot and similar games portfolio to Dr Slot, yet distinguishes itself with more attractive site presentation and a line-up of welcome promotions. The site offers slots, roulette, and bingo, all packaged within a slightly retro atmosphere, which is a hallmark of this casino group.

Bonus Boss

Bonus Boss is a standout among the newer additions to the group, growing rapidly in popularity. Its strong branding, built around a ‘mafia boss’ theme, extends to its mascot and loyalty program. True to its name, Bonus Boss features generous promotions and bonus offers, solidifying its appeal within the network.

Jammy Monkey

As a recent launch from In Touch Games, Jammy Monkey adopts an animal-centric theme but is still developing its full game roster. While currently offering fewer games than its older siblings, its focused design could signal a new direction for the parent company, emphasizing smaller, identity-rich casino sites. Jammy Monkey now also operates on the Viral Interactive Limited network.

mFortune

mFortune is the veteran among the group, dating back to 2007. Though it may not command the same recognition it once did, mFortune retains a loyal player base. It is considered the flagship site by In Touch Games and continues to receive prioritization in terms of new games and promotions. mFortune is now also part of the Viral Interactive Limited family.

Trust and Security Assessment: Was Casino 2020 Reliable?

Assessing the trustworthiness of Casino 2020 involves examining its licensing, regulatory history, and customer support standards:

• Licensing: Casino 2020 was operated under UK Gambling Commission license number 2091.
• Regulatory Actions: In Touch Games Limited faced substantial fines—£3.4 million in March 2021 and £6.1 million in January 2023—due to breaches related to player protection, anti-money laundering, and customer interactions.
• Customer Support: Casino 2020 provided support via live chat and email, but not by phone.
• Trustpilot Reviews: With over 100 user ratings, Casino 2020 held an average score of 2.3 out of 5 on Trustpilot.
• Company Details: In Touch Games operated from Halesowen, England.
• Terms Transparency: Promotional terms and conditions were clearly outlined on the site.
• Social Media: The casino maintained a presence on Facebook but was not active on Twitter.
• Game Portfolio: The site offered fewer than 100 games, with all titles being exclusive to the platform.
• Responsible Gambling: GamStop tools and resources were prominently featured for player self-exclusion and support.

Detailed Casino 2020 Review

Background and Launch

Casino 2020 launched at the end of 2019, aiming to attract new UK players searching for the latest casinos. Its unique name gave it immediate visibility. Despite its initial popularity, the pressing question was always whether it could sustain its appeal beyond the novelty of its brand.

Welcome Offers and Player Bonuses

The casino featured a dual-tier welcome offer:

• No Deposit Bonus: New players received £20 and 20 free spins upon registering and verifying their account. These carried a 40x wagering requirement and a maximum withdrawal limit of £50.
• Deposit Bonuses: On the first two deposits, players could earn up to £300 in bonus funds and 400 free spins (minimum £10 deposit, 40x wagering on all promotions). No maximum withdrawal applied to these deposit-based bonuses.

Additional promotional activities included a referral bonus (50% of a friend’s first deposit as bonus funds), monthly ‘Game of the Month’ bonuses, weekly SMS-based promotions, and regular prize draws.

Strengths and Weaknesses

Advantages	Drawbacks
Attractive no-deposit and deposit bonus offers	Severe regulatory actions and heavy fines against operator
Human customer support agents available	Low Trustpilot ratings and mixed user feedback
Exclusive games not found elsewhere	Lack of table games and live dealer options

Casino 2020 Game Library

Unlike many competitors, Casino 2020’s game library was entirely made up of exclusive titles, primarily created by Slot Factory, an in-house developer. Some highlighted slots included:

• Raging Bull: An animal-inspired progressive jackpot slot with a 93.96% RTP.
• Mega Trail: Classic 5-reel design with side games such as a wheel of fortune and bonus picker; 94% RTP.
• Finn’s Rainbow: Features a special multiplier reel and 1,024 ways to win; 94.01% RTP with linked jackpot.

No live dealer games or traditional table games were available on the platform.

Payment Methods

• Supported payment options included debit cards, PaySafe card, and PayPal. Some users could also utilize mobile billing, depending on their provider.
• Withdrawals were processed via PayPal, bank transfer, or debit card, typically within one working day (excluding weekends and bank holidays).

Customer Support and Licensing

• Players could reach the support team through live chat or request a callback via the website.
• The site was regulated by the UK Gambling Commission under In Touch Games Limited’s license number 2091.

Overall Verdict

While Casino 2020 offered an exclusive game library and a transparent approach to responsible gambling, the operational issues and regulatory penalties endured by its parent company significantly impacted its reputation. Despite efforts to mend, the eventual closure underscores the importance of trust and compliance in the online gambling sector.

User Feedback: What Players Said About Casino 2020

User reviews present a mixture of positive and negative experiences:

• Some players praised the site’s support and withdrawals, reporting positive gaming sessions and prompt payments.
• Others reported frustrations with withdrawal delays, extensive ID verification demands, and sometimes unhelpful or slow customer service.
• Bonus payout limitations were frequently criticized, especially regarding maximum withdrawal limits for bonus funds.
• A minority found the promotions misleading or expressed concern over high wagering requirements.

Casino 2020 in the Competitive Online Market

As a casino named after a specific year, Casino 2020 stood out in searches when first launched. However, this lack of a distinctive or lasting brand has presented challenges in a crowded marketplace. Its limited marketing—primarily restricted to a modest Facebook page with low user interactions—led to diminished engagement over time.

There was little to no investment in broader digital promotion or video marketing, hampering the casino’s ability to attract new players. The operator’s focus appears to have been mainly on short-term visibility, without a strategy for long-term brand growth.

The Impact of Casino 2020’s Name and Branding

Unusually, no major online casino brands themselves after specific years. While this may have set Casino 2020 apart initially, it also limited the site’s creative direction and left it with a relatively bland, theme-free interface. As interest in the term ‘Casino 2020’ waned, so did some of its initial traction with players.

Online Casino News Page

To keep players informed, Casino 2020 published regular updates and promotions through its news page, spotlighting ‘game of the month’ features, recent winners, and ongoing campaigns. These updates helped maintain player engagement and signaled an active effort to communicate value, even as broader social media activity was limited.

Prospects and Legacy

With its closure, Casino 2020’s future in the online gambling sector has ended. The effort invested in individualized exclusive games and regular news updates set a precedent, but ultimately, its lack of long-term marketing outreach and regulatory setbacks led to its permanent departure from the market. The story of Casino 2020 highlights the importance of regulatory compliance, brand creativity, and sustained customer engagement for lasting success in the online casino industry.