Moon Games Casino: An In-Depth Review

Moon Games is a prominent online casino known for its space-inspired theme and extensive selection of slot titles. Operated by Broadway Gaming Ireland DF Limited, located at 16-20 Cumberland Street South, Dublin, Ireland, Moon Games stands out within an expansive network of related gaming platforms. In this comprehensive review, we explore its sister sites, licensing, bonuses, user experience, and genuine player feedback.

Moon Games Sister Sites Overview

Broadway Gaming Ireland DF Limited controls a vast range of online gaming brands, and Moon Games is a notable part of this portfolio. Let’s look closer at key sister sites under the same umbrella:

888 Ladies
Once exclusively catering to female players, 888 Ladies became a flagship bingo site for 888 UK Limited before Broadway Gaming acquired it in 2022. While subtle updates have been made, the platform still offers an engaging bingo environment, maintaining its former charm but with new promotions and bingo rooms replacing the old 888 exclusives.

Rise Casino
As a rare casino-focused site in a group largely dominated by bingo brands, Rise Casino offers a streamlined, neon-themed experience. Its main selling point is the rapid registration and onboarding, allowing new users to start playing slots within minutes.

Butterfly Bingo
Although Butterfly Bingo features a retro design, it distinguishes itself by offering a unique VIP system called “Star Rewards.” While most Broadway Gaming properties have phased out VIP programs, these perks persist for long-time users of Butterfly Bingo.

Costa Games
A sibling site to the well-known Costa Bingo, Costa Games was introduced in 2016 by 888 UK Limited and sold to Broadway Gaming in 2022. Although it is not as widely promoted as it once was, the site focuses on slots and offers a solid reputation for reliability and straightforward promotions.

Wicked Jackpots
Known prior to its Broadway Gaming acquisition as a standout non-888-branded casino, Wicked Jackpots built its reputation with exciting, sometimes unpredictable promotions. However, its current offers are often vague, with bonuses or perks being revealed (or randomized) only upon signup.

Can You Rely on Moon Games?

Moon Games takes its licensing and operational transparency seriously. Here are essential trust factors to consider:

  • UK Licensing: The site operates under the UK Gambling Commission License 58267, held by Broadway Gaming Ireland DF Limited.

  • Regulatory Status: Broadway Gaming’s license remains unblemished, with no current UKGC fines recorded.

  • Customer Service: Support is available 24/7 through live chat, with additional assistance via email and a dedicated phone line.

  • Reputation Scores: Moon Games has received negative feedback on Trustpilot, with a low aggregate score based on over 125 reviews.

  • Location: Headquartered in Dublin, Ireland, with operations managed by Broadway Gaming Ireland DF Limited.

  • Transparency of Bonus Terms: All key promotional terms are displayed openly on the site.

  • Social Channels: Active on Facebook; Twitter/X.com accounts have been discontinued.

  • Network Reach: Broadway Gaming operates close to 200 casino and bingo brands alongside Moon Games.

  • Game Library: Over 500 games, with a strong focus on slot machines.

  • Responsible Gaming: GamStop support is easily accessible via the site’s footer.

A Closer Look at Moon Games: 2025 Review

While Moon Games no longer enjoys the massive exposure it had under 888 UK Limited’s management, it remains a competitive platform within Broadway Gaming’s portfolio. Below, we assess ownership, promotions, gaming variety, banking, customer care, and overall performance:

Who Owns Moon Games?
Moon Games is currently operated by Broadway Gaming Ireland DF Limited, which assumed control after the 2022 acquisition from 888 Holdings UK and Virtual Global Digital. The platform is part of a large group of over 200 sister sites catering to UK players, many of which share the same license and management structure. Players with legacy accounts can expect continuity, as platform changes were minimal post-acquisition.

Promotions and Bonus Offers
Moon Games advertises various daily, weekly, and monthly specials. While the site claims regular giveaways of free spins and festive promotions, specific details about ongoing offers are scarce. New users are typically greeted with substantial welcome bonuses, which may include hundreds of bonus spins, but information about loyalty programs or VIP schemes is limited.

Advantages and Disadvantages of Moon Games

  • Benefits:

    • Up to 500 bonus spins available for new players

    • Unique space-themed design with quality visuals

  • Drawbacks:

    • Lack of transparent information about recurring promotions

    • Limited banking information and reports of slow withdrawals

Games Selection: Slots and Beyond

Moon Games boasts a catalog of over 500 titles, primarily focused on slot machines from leading developers such as NetEnt, Red Tiger Gaming, Reel Time Gaming, Slingo Originals, and Microgaming. Popular titles include Starburst, Big Bass Bonanza, and Dazzle Me Megaways.
While the site does not offer traditional live bingo rooms like some sister platforms, players can enjoy a variety of Slingo games (notably Slingo Starburst and Slingo Britain’s Got Talent), live dealer tables, video poker, roulette, and officially-licensed slots like Narcos and Game of Thrones.

Banking: Deposits and Withdrawals

Although banking information is not prominently displayed, Moon Games supports a range of payment methods.

  • Minimum deposit: £10

  • Available payment options include Visa Debit, Paysafecard, PayPal, Apple Pay, and Pay By Phone

  • No fees on withdrawals; minimum withdrawal also £10

  • All withdrawals are subject to a 48-hour pending period before release

  • E-wallet withdrawals are typically processed within 0–2 days after the pending period, while bank transfers may take up to three working days

Support and Licensing

Customer support is available 24 hours a day via live chat. Players can also call a dedicated support telephone number (operating daily from 8am to midnight) or use the available email form. All activity is governed by UK Gambling Commission license 58267, which covers Moon Games and its sister brands.

Final Impressions: Is Moon Games Worth a Try?

Moon Games delivers a streamlined and visually themed slots experience but falls short in several key areas. The recurring lack of clarity about ongoing promotions and the limited game portfolio may deter dedicated casino enthusiasts. While the platform is safe and fully licensed, and user support is readily accessible, the absence of standout features and transparency in some operations means Moon Games remains a mid-tier choice for UK players.

Player Feedback: What Users Are Saying

Recent player reviews provide important insights into the Moon Games experience:

  • Some players report technical glitches and inconsistent payout behavior, particularly with Eyecon-powered games.

  • Multiple users cite slow response times from customer support and difficulty processing withdrawals, especially for higher amounts.

  • Concerns around account blocking—often after submitting verification documents—are frequently mentioned in negative reviews.

  • A handful of users report satisfactory experiences, highlighting site polish and helpful customer service representatives.

  • Widespread frustration over unfulfilled bonus promises and long payout waiting times is a recurring theme in the feedback.

  • Data handling concerns have also been raised, with at least one reviewer reporting a suspicious account creation and trouble removing personal data from the platform.

Summary Table: Key Facts About Moon Games

Feature Details
Operator Broadway Gaming Ireland DF Limited (
Dublin, Ireland)
License UK Gambling Commission #58267
Games 500+ (Slots, Slingo, Table Games)
Deposit Methods Visa Debit, Paysafecard, PayPal, Apple Pay, Pay By Phone
Withdrawal Terms Min £10, 48-hour pending, 0-2 days (e-wallet), up to 3 days (bank)
Sister Sites Over 200, including 888 Ladies, Rise Casino, Butterfly Bingo, Costa Games, Wicked Jackpots
Customer Support Live chat 24/7; phone (8am–midnight); email
Social Media Active Facebook, inactive Twitter/X.com
GamStop Support Accessible via site footer

Frequently Asked Questions About Moon Games

What is the minimum deposit at Moon Games?
The minimum deposit accepted at Moon Games is £10, using a variety of payment methods including debit cards, PayPal, and more.

Is Moon Games a safe platform to use?
Yes, the casino is licensed by the UK Gambling Commission, ensuring regulated and fair gaming.

Does Moon Games offer regular promotions?
While there are frequent references to daily, weekly, and monthly bonuses, detailed information about their structure is rarely provided upfront.

Which software providers power Moon Games’ casino games?
Major studios like NetEnt, Red Tiger Gaming, Microgaming, and Slingo Originals supply the majority of games on the platform.

How long do withdrawals take at Moon Games?
After a 48-hour pending phase, e-wallet withdrawals are processed within 0–2 days, while bank transfers generally require up to three working days.

How can I contact customer support?
Support is accessible 24/7 via live chat, with additional support by telephone and email during specified hours.

What are some notable sister sites of Moon Games?
Related platforms include 888 Ladies, Rise Casino, Butterfly Bingo, Costa Games, and Wicked Jackpots, alongside over 200 other online casino and bingo sites.

Does Moon Games facilitate responsible gaming?
Yes, with clear access to GamStop and responsible gaming tools from its site.

Conclusion

Moon Games remains a licensed, established option offering a solid but unspectacular online casino experience. It is best suited for players looking for a secure, slots-heavy platform with a recognizable brand pedigree, though those seeking extensive promotions or the fastest withdrawals might prefer to explore alternatives within Broadway Gaming’s wider family of sites.