In Touch Games Limited
Comprehensive Guide to In Touch Games Casinos
In Touch Games Limited, headquartered in Birmingham, UK, has operated a suite of popular online casinos, including Bonus Boss, Cashmo, Casino 2020, Dr Slot, Jammy Monkey, MFortune, Mr Spin, and Pocket Win. Each platform brought a unique flavor to mobile and online casino gaming, focusing on exclusive in-house titles and engaging bonuses. However, operations have ceased due to regulatory actions outlined below.
Status Update: In Touch Games Casinos in 2025
Important Notice: As of September 2023, the UK Gambling Commission suspended and then revoked In Touch Games Limited’s UK operating license. Consequently, all their casino brands have discontinued service for UK players and are currently closed.
Overview of Key In Touch Games Casino Sites
Pocket Win
Pocket Win rose to prominence in the early days of mobile gaming by providing casino titles specifically optimized for smartphones and tablets. Its unique edge was catering to players who valued seamless experiences on portable devices, including the innovative option to pay by phone bill. Though technology has moved on, Pocket Win remains notable for its pioneering approach and loyal user base acquired during its heyday as a niche mobile casino.
Casino 2020
Launched at the close of 2019, Casino 2020 instantly garnered widespread attention, cleverly capitalizing on emerging search trends for new casinos in 2020. While the brand name may now feel dated, the platform retains its appeal through steady updates, frequent promotion changes, and a fresh game library, maintaining a strong presence in the In Touch Games portfolio.
Bonus Boss
Infused with an engaging mafia theme and animated characters, Bonus Boss stood out as one of the network’s top-performing new casinos in recent years. It built its reputation on generous free spin offers—often over 100 free spins for new players—and a robust slate of exclusive slot games. The site exemplified In Touch Games’ commitment to developing original in-house content.
Jammy Monkey
The most recent addition to the network, Jammy Monkey underwent significant redesign early in its lifespan to enhance visual and user appeal. Emphasizing monthly exclusive game releases, Jammy Monkey prioritized a fresh and evolving selection over intensive promotions, ensuring regular incentives for returning players.
Cashmo
Cashmo, accessible via Cashmo.co.uk, adopted a minimalist, mobile-first design with quick loading times and an interface streamlined for touch navigation. Although its promotional offers may be considered modest compared to other network brands, Cashmo catered efficiently to slots fans seeking simplicity and speed for on-the-go play.
Mr Spin
Visually similar to Cashmo, Mr Spin set itself apart through exclusive games and a broader mix of promotions. Despite its name suggesting a slots-only focus, the platform included other gaming genres such as bingo and roulette, distinguishing its gaming portfolio from its sibling sites.
Dr Slot
Dr Slot received a long-overdue visual upgrade in 2022, transforming its dated appearance into a vibrant, retro-inspired site. While lacking a mascot despite its name, Dr Slot maintained a steady cycle of new game launches and consistently competitive welcome bonuses for new players.
MFortune
Launched in 2007, MFortune was the flagship brand and one of the earliest mobile casinos in the UK. Its design was more traditional compared to newer sister sites, but it remained popular thanks to its signature “no deposit free spins” offer—a longstanding favorite among players.
About In Touch Games Limited
In Touch Games Limited carved a distinct niche in the casino industry by focusing exclusively on proprietary gaming content. Unlike many competitors, none of its casinos featured external providers such as Playtech, NetEnt, or Microgaming; instead, all games were produced in-house via its development arm, The Slot Factory, ensuring an exclusive experience across its platforms.
The Slot Factory
The Slot Factory served as In Touch Games Limited’s in-house game studio, designing and producing all slot titles for the network’s casinos. While the studio occasionally partnered with external operators—such as Entain in 2021—its core function was developing exclusive games for In Touch Games brands. Although The Slot Factory’s standalone website displayed its game catalogue, these titles were mostly demonstrations rather than for live, real-money play outside affiliated casino brands.
Company Background and Growth
Founded in 2001 in Halesowen, England, In Touch Games initially specialized in developing games and hardware for physical gaming cabinets. The shift to online and mobile gaming occurred in 2006 to accommodate the growing number of players using smartphones and tablets, leading to the launch of MFortune in 2007 and Pocket Win in 2010. The company expanded internationally, adding offices in Romania and Taiwan, and grew to employ over 500 staff globally. In Touch Games Limited received several industry honors early in the 2010s and became an official sponsor for West Bromwich Albion Football Club in recent years.
Core Company Values
In Touch Games Limited was guided by six central values:
- Potential: Commitment to employee development and career growth.
- Diversity: Embracing individuals from all backgrounds to foster innovation and global ambitions.
- Kindness: Cultivating a supportive, respectful work environment.
- Passion: Demonstrating enthusiasm for gaming and technological progress.
- Integrity: Upholding fairness, transparency, and ethical conduct.
- Innovation: Pushing technological boundaries to lead rather than follow industry trends.
Licensing and Regulatory Incidents
Despite a commitment to ethics and transparency, In Touch Games Limited encountered notable regulatory setbacks:
- May 2019: The UK Gambling Commission (UKGC) cited failures in money laundering risk assessment and social responsibility. As a remedy, the company contributed £2.2 million to a gambling harm charity.
- March 2021: Further breaches involving anti-money laundering processes and marketing regulations resulted in a £3.4 million fine and additional licensing conditions imposed by the UKGC.
These repeated incidents ultimately culminated in the loss of the UKGC license, shuttering all In Touch Games brands in the market.
Player Feedback on In Touch Games Casinos
To provide a balanced picture of user experiences, here are summarized highlights from recent player reviews across the former In Touch Games casino sites:
| Casino | Review Summary | Date/Source |
|---|---|---|
| Pocket Win | Several users reported frustration with lengthy and complex identity verification, especially after winning; bonus wagering terms were perceived as unfavorable. | March 2022 / Trustpilot |
| Casino 2020 | Mixed feedback—some experienced withdrawal delays, others appreciated support after successful account verification. | March 2022 / Trustpilot |
| Bonus Boss | Opinions varied: some felt winning was unlikely, while others successfully received large withdrawals upon providing verification. | Feb–March 2022 / Trustpilot |
| Jammy Monkey | Common themes included dissatisfaction with automated customer service and difficulty in meeting ID requirements for withdrawals. | March 2022 / Trustpilot |
| Cashmo | Numerous complaints about excessive documentation requests and sudden account suspensions during withdrawal attempts. | March 2022 / Trustpilot |
| Mr Spin | Frequent mention of repeated requests for identification following wins; some users reported payment refusal, while others noted easy deposits but hard withdrawals. | March 2022 / Trustpilot |
| Dr Slot | Players cited challenging communication with support and difficulties supplying the required documentation for cashouts. | March 2022 / Trustpilot |
| MFortune | Some players noted unclear bonus payout limits and strict withdrawal verification, with suggestions for improved transparency in terms and upfront ID requirements. | March 2022 / Trustpilot |
Former In Touch Games Limited Casino Platforms
Prior to their closure, In Touch Games operated the following casino sites, each with its own UK-facing website:
- Bonus Boss (bonusboss.co.uk)
- Cashmo (cashmo.co.uk)
- Casino 2020 (casino2020.co.uk)
- Dr Slot (drslot.co.uk)
- Jammy Monkey (jammymonkey.com)
- MFortune (mfortune.co.uk)
- Mr Spin (mrspin.co.uk)
- Pocket Win (pocketwin.co.uk)
All sites listed above are now closed due to the suspension of the operator’s UK license.