Roxy Palace Casino Overview

Note: Roxy Palace ceased operations in November 2021. Former players are redirected to 32Red Casino, and account details remain accessible at 32Red using previous usernames and passwords.

Introduction to Roxy Palace

Launched in 2002 and operated by 32Red Limited under the stringent regulation of the UK Gambling Commission and the Malta Gaming Authority, Roxy Palace built its reputation as one of the UK’s most recognized online casinos. With more than 500 casino titles including slots, blackjack, roulette, progressive jackpots, and live games, Roxy Palace attracted a diverse and international player base. The site was available in seven languages and externally certified for safety and fairness by eCOGRA.

Welcome Offers and Promotions (Legacy)

Former New Player Bonuses

Historically, Roxy Palace welcomed new members with a 100% match bonus up to £350, split between a first and second deposit. Both the deposit and the bonus fell under a 25x wagering requirement before withdrawal was possible. Upon registration, players needed to fund their account within 72 hours to be eligible.

Loyalty and Ongoing Promotions

Frequent players benefited from an automatic VIP Loyalty Program, accumulating points with every wager that could be exchanged for real cash. Monthly promotions and exclusive tailored offers were also accessible via the casino’s promotional page, keeping the gaming experience engaging and rewarding.

Game Selection at Roxy Palace

Leading Software and Variety

Powered primarily by Microgaming, Roxy Palace featured a broad range of casino entertainment. This included:

  • Popular slots such as Thunderstruck II, Game of Thrones, Bridesmaids, and Jurassic World

  • Progressive jackpot games, including Mega Moolah

  • Table classics like roulette, blackjack, Caribbean Stud, baccarat, casino hold ’em, and Pai Gow Poker

  • Bingo and scratch card games for casual play

  • Live dealer games for an immersive real-casino experience

Banking Options and Transactions

Depositing and cashing out at Roxy Palace was straightforward and secure, with support for multiple methods:

  • Debit and credit cards

  • Web wallets for rapid withdrawals

  • Bank transfers and e-wallets

  • Four supported currencies and a minimum withdrawal of $10

  • Withdrawal limits set at $4,000 per week, with transactions processed within 2 to 3 days

Prepaid cards were also offered for those wishing to better manage their spending, avoiding traditional plastic cards.

Customer Support & Licensing

The Roxy Palace support team was renowned for efficiency, operating 24/7 via email, toll-free phone, and live chat. Assistance was offered in seven languages, aiming to resolve queries swiftly. Roxy Palace was licensed by the UK Gambling Commission and Malta Gaming Authority, ensuring both regulatory compliance and a safe gaming environment. Security and fairness were guaranteed through independent audits by eCOGRA, and the casino boasted a strong payout rate of 96%.

Player Reviews and Community Feedback

Over the years, player experiences at Roxy Palace varied. Key themes from recent user feedback included:

  • Concerns over slow or non-responsive customer service

  • Issues with processing deposits and withdrawals promptly

  • Account verifications occasionally requiring additional documentation

  • Frustrations regarding bonus fairness and wagering requirements following site changes

  • Positive remarks on the range of available games, but criticism of outdated website design

Closure of Roxy Palace and Transition to 32Red

Why Roxy Palace Closed

After 18 years as a staple for UK online gamblers, Roxy Palace was acquired by 32Red in 2015, which, in turn, became part of Kindred Group in 2016. In early 2020, a strategic decision was made by Kindred to consolidate and streamline their iGaming brands, ending active marketing for Roxy Palace and preparing for its closure. On November 30, 2020, the site officially stopped accepting players, with user accounts seamlessly migrated to 32Red Casino.

What Happens to Former Players?

If you previously held an account at Roxy Palace, your credentials remain valid at 32Red. If you encounter any issues logging in, wait up to 24 hours for data migration to complete, then contact 32Red’s customer support for assistance, as Roxy Palace’s original support team is no longer available.

32Red Casino: The Next Destination

How 32Red Compares

32Red serves as an ideal successor for Roxy Palace members. The casino delivers an even wider game library, dynamic reload bonuses, and a highly engaging site design. Regular promotions include no-deposit bonuses, free spins, tournaments, and substantial prize drops. The VIP program at 32Red offers exclusive rewards such as holiday trips, sports events tickets, monthly champagne, personalized account management, and elevated bonus offers for top-tier players.

Gaming and Betting Variety

32Red features:

  • More than 42 live dealer games and a robust selection of progressive jackpots exceeding £4 million on certain titles

  • A curated range of seasonal, branded, exclusive, and Megaways slot games

  • An extensive sportsbook covering horse racing, football, cricket, tennis, and greyhound racing

  • The largest selection of Slingo games, featuring prominent and exclusive titles

Roxy Palace Sister Sites in 2025

For players interested in exploring similar gaming environments, Roxy Palace was affiliated with a number of prominent sister sites:

  • 32Red Bingo: Known for its wide selection of bingo rooms, partnerships with Microgaming, regular TV promotions, and a user-friendly experience attracting large UK audiences.

  • 32Red: Established in 2002, this online casino provides instant-play and downloadable options, mobile access, and a varied payment system. Owned by a London Stock Exchange-traded company, 32Red enjoys a long-standing partnership with leading software providers like Microgaming.

  • 32Red Poker, 32Red Sport, Gangsta Casino: Offering poker, sports betting, and extra casino features respectively, all under the reputable 32Red brand umbrella.

Highlighted Games at Roxy Palace

Game Developer Main Features Max Win RTP
Game of Thrones Microgaming 5 reels, 15 paylines or 243 ways, multiple bonus spins and special features Medium variance, distributed wins –
Bridesmaids Microgaming Stacked/split wilds, free spins, coin range: 0.01 – 0.10, romantic theme 15 bonus prizes –
Jurassic World Microgaming 5 reels, 243 paylines, 10 free spins, movie-inspired graphics Up to 14,000x feature win 96.67%
Thunderstruck II Microgaming Great Hall of Spins, four unique bonus rounds, Norse mythology theme Up to 8,000x per free spin 96.65%
Pai Gow Poker Playtech Plays against dealer, 53 deck cards, 1:1 payout with 5% bank commission – 97.15%

Security, Licensing, and Fairplay

Roxy Palace, part of 888 UK Limited, upheld high standards of security and responsible gaming. The casino was eCOGRA certified for fairness and audited regularly. Multilingual support, clear policies, and the use of HTML5 technology ensured international accessibility and a reliable gaming experience.

Contact and Support Details

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The customer help desk supported queries 24/7 by email, phone, and live chat. Assistance was available in seven major languages.

Summary

While Roxy Palace’s closure marked the end of an era, former members continue to enjoy a familiar gaming environment through 32Red. With a broad selection of sister sites and the security of regulated operations, players can confidently continue their casino experience within the reputable Kindred Group network.