Comprehensive Guide to Luck.com and Its Sister Sites

Important Notice: Luck.com ceased operations in October 2024. The following overview remains for informational purposes, but offers, promotions, and links referenced may no longer function as described.

Key Sister Sites Operated by Luck.com’s Parent Company

Even though Luck.com is now closed, its network of sister sites continues under the management of Viral Interactive Limited, based in Malta. Players searching for similar experiences may wish to explore these platforms instead:

Mad Slots

Mad Slots distinguishes itself as a vibrant, jester-themed online casino. Although its design is minimalist, the site packs in over 1,800 casino games—making it one of the most comprehensive in the group. Players moving on from Luck.com, especially those seeking new game choices, will find Mad Slots features a familiar user interface and a wide variety of slot machines and casino staples, much like its defunct counterpart. With a layout echoing the Viral Interactive brand approach, many key functionalities and bonuses mirror what Luck.com previously offered.

mFortune

mFortune holds a strong reputation in the UK for mobile gaming, having first launched in 2007. Previously operated by In Touch Games Limited, it found new life under Viral Interactive in late 2023 when In Touch closed. Today’s mFortune showcases over 1,300 casino titles—including a full bingo section—appealing to both nostalgic players and newcomers alike. Its long-kept focus on user-friendly mobile play continues to attract a wide audience.

PocketWin

Much like mFortune, PocketWin was acquired from In Touch Games after their closure. This site, while not as longstanding, dates to the early days of mobile casino gaming. Despite changes in technology, PocketWin still offers popular games and no-deposit promotions, sustaining its loyal customer base with a streamlined experience familiar to former Luck.com members.

Jammy Monkey

Among the revived brands, Jammy Monkey is newer, having joined the market in 2021. While it never achieved the same player volume as its peers, Viral Interactive has kept Jammy Monkey’s original minimalist charm and occasionally rewards players with no-deposit bonus incentives. For those interested in simplified design and periodic promotions, it offers a unique alternative.

Trustworthiness and Licensing of Luck.com

Before closure, Luck.com operated fully under a license issued by the UK Gambling Commission (UKGC), managed by Viral Interactive Limited in Malta. Here is a snapshot of what defined the site’s reliability:

  • Licensing & Regulation: UKGC oversight with a clean compliance record.

  • UK Accessibility: Open to UK residents, matching local legal requirements.

  • Reputation: While the Trustpilot user review score was 1.8 out of 5 (from more than 50 reviews), regulatory standing remained solid.

  • Bonus Policies: Standard wagering requirement for bonuses set mostly at 35x.

  • Customer Service: Support was handled via chatbot and online contact forms, with no phone-based assistance available.

  • Withdrawal Methods: Payouts processed within 24 hours through debit cards, PayPal, or Trustly.

  • Portfolio: Featured over 1,300 slots, plus bingo and live dealer games.

  • Player Protection: Luck.com was registered with GamStop, providing self-exclusion measures for UK gamblers.

Review of Luck.com’s Features and Benefits

Launching in 2023, Luck.com quickly garnered attention due to an unconventional marketing partnership, redirecting visitors from Cashmo Casino (another site facing closure) to its own platform. Below are some of the standout features the casino offered before shutting its doors:

Welcome Offers and Promotions

Luck.com stood out for its generous introductory offers, including:

  • 100 Free Spins: Instantly available to new sign-ups, delivered in bundles of 20 per day, exclusively for play on Sugar Bonanza Deluxe. Winnings had a 35x wagering requirement, and each batch allowed for a maximum withdrawal of £10.

  • Welcome Bonuses with Deposits: Players making at least three deposits of £10 or more could claim:

    • 100 additional free spins on first deposit—same conditions as above.

    • 50% matched bonus (up to £100) on the second deposit, also subject to 35x playthrough.

    • 25 more free spins on the third deposit, with no maximum win cap post-wagering.

Regular Promotions

Luck.com consistently engaged players with weekly and daily promotions, including:

  • Tuesday Happy Hours: 10 free spins on a featured slot for every £5 deposited between 6pm–9pm (claimable up to three times per Tuesday).

  • Friday Freeday: 50 free spins on a game of the week for a £20 deposit.

  • Sunday Roast: 1 free spin for every £1 deposited on Sunday, with a maximum of 100 spins (featured slot rotates weekly).

Each of these promos carried the standard 35x wagering requirement unless otherwise noted.

Advantages and Drawbacks

  • Strengths: Luck.com set itself apart with transparency, especially by publishing detailed RTP (return to player) info for their slots. The “hot and cold” live payout tracker was particularly popular with slot enthusiasts.

  • Limitations: Customer assistance was limited—no phone support, and live chat operated only from 6am–10pm. Those playing late at night might have found support insufficient during key hours.

Featured Slot Games

Amidst an extensive catalogue of over 1,800 titles, these three slots frequently stood out on Luck.com:

  • Joker’s Luck: A retro-style, three-reel slot by Skywind Group, offering a single payline and a high RTP of 97.61%. It appeals to fans of classic design and simple gameplay.

  • Go Gold: Another Skywind Group product with 40 paylines and bidirectional wins. Despite its straightforward style, it features both scatter and wild symbols (RTP 95.63%).

  • Sky Piggies: This modern slot, also by Skywind Group, employs a 6×6 grid with cluster payouts, numerous bonus features, medium volatility, and an RTP of 96.5%. Its presentation and innovative structure make it a standout for many users.

Banking and Support Services

Luck.com led its group for fast and flexible payouts, allowing withdrawals up to £7,500 per transaction via PayPal, Trustly, or debit card—all processed within 24 hours. The site charged no withdrawal fees. For support, customers had access to live chat (daily, 6am–10pm) and email communication, but support outside these hours was unavailable.

Regulation and Safety

Owned by Viral Interactive Limited (Malta), Luck.com operated under UK Gambling Commission license number 42973. Throughout its history, the casino maintained compliance without regulatory penalties. This license also encompasses the other sister gaming sites under the Viral Interactive brand.

Overall Impression

While not the largest name in its operator’s network, Luck.com offered many features exceeding those of several better-known competitors. Fast withdrawals and transparent gaming information were notable positives, even though support services and brand recognition did not match the flagship site Mad Slots. On balance, it provided an above-average playing experience for UK casino enthusiasts up until its closure.

Summarized Player Feedback on Luck Casino

Browsers considering the reputation of Luck.com and its group may find honest user feedback below helpful for understanding both the positive and critical experiences encountered by players shortly before the site closed:

  • Several UK players reported unexpected account closures and blocked access, particularly for users based in regions such as Northern Ireland. Communication about these changes was seen as lacking.

  • Some reviewers reported successful and timely withdrawals after undergoing multiple identity checks. However, others described lengthy delays, repeated ID requests, and difficulties accessing funds—sometimes threatening legal action for non-payment.

  • Ongoing criticisms included perceived “fixed” games, unresponsive robotic support, and difficulties receiving promised refunds.

  • Positive outcomes were occasionally noted, including large wins and eventual payment after verification, but these were often tempered by communication delays.

  • A number of users complained about persistent text message marketing and the lack of clear instructions to opt out.

Overall, while some users secured payouts and enjoyed promotional offers, issues around account handling, slow withdrawals, and limited live support created considerable frustration for many players towards the end of the site’s operational run.