Bonus Boss
Comprehensive Guide to Bonus Boss Casino and Its Sister Sites
Important Update: Bonus Boss and its network of sister casino sites, managed by In Touch Games Limited, ceased operations in 2023 after the operator surrendered its UK Gambling Commission license. The following summary covers the former offers, site features, and the role of the Bonus Boss brand within the online gaming landscape.
Summary of Former Bonus Boss Casino Promotions
Before its closure, Bonus Boss was known for delivering a wide variety of promotional offers and bonuses, including large percentage deposit matches, bonus spins, and cashbacks. Here’s an overview of the types of promotions players enjoyed:
| Bonus Description | Match/Cash Amount | Free Spins | Wagering Requirements | Key Terms |
|---|---|---|---|---|
| Welcome Bonus | Up to 285% up to £9,000 | 225 Spins | 35x | 18+, Terms & Conditions Apply |
| Deposit Match | Up to £7,000 | 150 Spins | 40x | 18+, Terms & Conditions Apply |
| High Percentage Bonus | 500% up to £2,500 | 50 Spins | 35x | 18+, Terms & Conditions Apply |
| Other Offers | Various | Up to 200 Spins | 35–45x | See casino for full terms |
All offers were subject to age restrictions and wagering requirements. Terms varied by promotion. No active offers exist following the closure in 2023.
Overview: Bonus Boss Sister Sites and In Touch Games Network
Bonus Boss was part of a larger family of online casinos operated by In Touch Games Limited, which also managed several other prominent UK mobile-first casino brands. Due to regulatory issues and the surrender of its license in September 2023, all associated casinos under this network have ceased operations.
Main Sister Sites (Now Inactive):
- PocketWin
- Casino 2020
- Dr Slot
- Mr Spin
- Jammy Monkey
- mFortune
- Spin247 (already discontinued by late 2021)
All these sites shared technological infrastructure, game libraries developed in-house, and similar bonuses and promotions. For historical reference, some of these brands have been relaunched under different operators, including Viral Interactive Limited.
Insights into Popular Sister Sites
PocketWin
PocketWin launched as one of the UK’s pioneers in mobile casino gaming, focusing on fast, easy-to-navigate experiences with a minimalist design. It gained popularity as a mobile-first platform and maintained its reputation for efficiency and exclusive mobile slot titles. PocketWin later re-entered the market under a new operator.
Casino 2020
Established using a clever marketing angle based on its name, Casino 2020 quickly attracted a significant UK player base as people searched for new casinos at the start of the decade. The gameplay experience mirrored other In Touch Games properties, focusing on proprietary games and straightforward bonus schemes.
Dr Slot
Dr Slot distinguished itself by specializing almost exclusively in slot titles, positioning itself as a destination for players seeking a focused slots experience. The site featured a limited selection of unique slots but lacked broader table games or a mascot character, differentiating it from its sister sites.
Mr Spin
Sharing much of its design and slot selection with Dr Slot, Mr Spin also included additional options such as roulette and table games, giving players more variety within the network. The blend of familiar slot content and occasional table games set it slightly ahead of Dr Slot for those seeking diverse play.
Jammy Monkey
Introduced in 2020, Jammy Monkey brought a cheekier tone to the network. While its selection was smaller and heavily curated, it appealed to fans of In Touch Games’ signature style. Some players disliked the absence of big-name game providers, but the exclusivity was a draw for others.
mFortune
Standing as the flagship of the In Touch Games group, mFortune boasted the largest selection of exclusive slots and bingo games. It built its loyal following from its early adoption of mobile gaming and has since remained a favorite among players who sought proprietary content in a convenient format.
Spin247
Spin247 was a short-lived addition to the network. Despite initially positive reception, the site was retired by the end of 2021 due to undisclosed reasons. Its removal signaled the company’s willingness to move on from brands that did not meet performance expectations.
Regulatory and Trust Factors
The integrity and trustworthiness of Bonus Boss and its parent company, In Touch Games Limited, were periodically questioned based on licensing scrutiny and player feedback.
- Licensing: Operated under UKGC License #2091 until September 2023.
- Compliance Issues: In Touch Games paid significant fines in 2021 (£3.4 million) and 2023 (£6.1 million) for failures related to customer safety and anti-money laundering protocols.
- Customer Service: Players could access support 24/7 via live chat and email, though phone support was not clearly advertised.
- Trustpilot Reviews: Averaged a 1.9/5 from approximately 50 reviews, with customer complaints focused on withdrawals, identity verification, and customer service.
- Company Location: Based in Birmingham, England.
- Player Protection: Prominently featured Gamstop links for responsible gambling.
- Exclusive Games Library: Fewer than 100 available games, all unique to the network and developed in-house.
- Sister Sites: A total of seven active sites existed before closure, all under the In Touch Games Limited network.
Former Player Opinions and Experiences
Player feedback for Bonus Boss covered a broad spectrum, from negative experiences around verification and withdrawals to praise for promotions and the uniqueness of their slots. Here is a summary of typical player experiences, based on condensed versions of public online reviews:
- Common complaints included extended withdrawal verification, slow responses from customer service, and strict or shifting document requirements.
- Some players expressed concerns over personal data management and lack of well-known game providers.
- Praise was occasionally given for slot odds, prompt payments (when successful), and value-driven promotions.
- Repeated negative commentary referenced the exclusivity of the casino’s games, which many found less appealing than offerings from mainstream developers.
- A minority of reviewers cited positive experiences, especially regarding welcome bonuses and customer engagement.
Promotions, Games, and Banking
Welcome Offers
Bonus Boss previously offered both no-deposit and match-deposit welcome bonuses. After registering, players could receive up to 100 free spins (often for the exclusive Spinfather slot). On their first deposit, players generally received a 300% match bonus up to £300, plus additional spins on subsequent deposits, all subject to substantial wagering requirements (up to 40x).
Ongoing Incentives
Instead of a VIP program, Bonus Boss rewarded loyalty through frequent smaller perks. The “Refer a Friend” program awarded £5 per successful sign-up. There were also limited-time “Game of the Month” promotions and unspecified “Boss Bonuses,” though these often seemed similar to the standard welcome offer.
Game Selection
All games at Bonus Boss were exclusive, produced by In Touch Games or its subsidiary, Slot Factory. The flagship slot, Spinfather, alongside titles like Cashed Away and Supernova Crush, lacked the franchise familiarity of competitors but were certified for fairness through RNG testing.
Payment Solutions
The casino supported major UK debit cards, PayPal, Paysafecard, Apple Pay, and (for some accounts) mobile billing. Withdrawals were promoted with a 24-hour turnaround target, but user reports frequently highlighted much longer wait times and additional verification requests.
Customer Assistance
Help was available via live chat and email around the clock, with telephone support sometimes reported as available. Licensing obligations were fulfilled under UKGC account number 2091 until the closure.
Branding and Marketing Insights
Online Visibility and Promotion
Bonus Boss, despite being part of a substantial gaming group, had minimal presence on social media, negligible external advertising, and almost no content on platforms like YouTube. This limited outreach may have impacted brand recognition, especially relative to more active competitors or similarly named entities like Hugo Boss.
News and Content Updates
The casino maintained a news section on its official website, publishing updates, new game launches, and promotions. However, this resource was primarily beneficial for existing users, running active content from December 2020 through August 2021.
Name Recognition and Industry Associations
The use of ‘boss’ in the brand’s title aimed to evoke authority and elite status in the online casino world. This naming strategy also risked confusion with other established brands, attracting potential trademark disputes as seen in broader industry news involving Hugo Boss and smaller businesses using the ‘boss’ moniker.
Inactive and Discontinued Sister Sites
Spin247
Spin247, introduced in 2019, was discontinued within two years despite initial popularity. The site’s closure demonstrated the network’s willingness to phase out underperforming brands without warning, setting a precedent for future strategic adjustments.
Conclusion: The Legacy of Bonus Boss Casino
Bonus Boss made its mark with exclusive in-house games, colorful branding, and generous introductory offers, but ultimately faced challenges including stringent regulatory attention, negative player reviews, and an overall lack of mainstream visibility. Its closure marks the end of an era for this mobile casino network, leaving behind a legacy of unique slots and a cautious approach to regulatory compliance for future gaming ventures in the UK.